Terms of Service

Welcome to ORAVYS. By accessing our platform at app.oravys.com, utilizing our voice analysis technology, or purchasing our services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User," "you") and ORAVYS Ltd. ("ORAVYS," "we," "us"), a company registered in Jerusalem, Israel.

1. Service Description

ORAVYS is a bio-acoustic intelligence platform that analyzes voice recordings to generate psychological, forensic, and personality profiles. The platform operates 107+ specialized AI analysis engines that process over 200 acoustic dimensions across 73 objective voice categories.

The Service includes, but is not limited to:

• Voice Analysis Reports: Comprehensive reports generated by our biosignal analysis engine pipeline, covering personality markers, stress indicators, cognitive load, emotional patterns, and vocal characteristics.
• Real-Time Analysis: WebSocket-based live voice analysis with instant biomarker detection during voice capture.
• HR and Enterprise Tools: Professional voice intelligence tools for recruitment screening, leadership assessment, and team compatibility analysis.
• Voice Heritage Products: Long-term voice storage, time capsule, and living memory services.
• API Access: Programmatic access to our analysis engines for enterprise integration.

2. Acceptable Use

2.1 Voice Submission Requirements

By uploading a voice sample, you represent and warrant that:

• You are the sole owner of the voice recording; OR
• You have obtained explicit, informed, and verifiable consent from the individual whose voice is recorded to submit their audio for bio-acoustic analysis.

Submitting the voice of a third party without their consent is a material breach of these Terms. You agree to indemnify and hold ORAVYS harmless against any claims, damages, or legal actions arising from unauthorized voice submissions.

2.2 Prohibited Uses

You agree not to use the Service to:

• Discriminate against individuals based on analysis results in employment, housing, credit, insurance, or other consequential decisions.
• Conduct mass surveillance or analyze recordings of groups without individual consent.
• Generate reports intended to harass, stalk, blackmail, or cause harm to any person.
• Present ORAVYS results as medical diagnoses, legal evidence, or certified psychological evaluations without professional corroboration.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the algorithms, models, or engine logic underlying the Service.
• Use automated systems, bots, or scripts to submit audio at scale without prior written agreement.
• Analyze recordings of minors under 16 years of age.
• Attempt to identify individuals through voice matching without their explicit consent.
• Circumvent any security measures, rate limits, or access controls.
• Resell, redistribute, or sublicense access to the Service without authorization.

3. Intellectual Property

3.1 ORAVYS Platform

The Service, including all software, algorithms, AI models, engine architectures, report designs, analysis methodologies, trademarks, logos, and documentation, is the exclusive intellectual property of ORAVYS Ltd. and is protected by applicable intellectual property laws. No license is granted to you except the limited right to use the Service in accordance with these Terms.

3.2 Your Content

You retain all rights to the voice recordings you submit. By uploading audio, you grant ORAVYS a limited, non-exclusive license to process the recording solely for the purpose of generating your analysis report. This license terminates upon deletion of the recording from our systems.

3.3 Ownership of Outputs

ORAVYS assigns to you all its right, title, and interest, if any, in and to the analysis reports and outputs generated from your audio recordings ("Outputs"). You own your reports. You may use, share, publish, or distribute your Outputs for any lawful purpose. ORAVYS retains no license, claim, or interest in your Outputs beyond what is needed to deliver the Service.

4. Disclaimers

4.1 Not Medical Advice

The Service is provided for informational, educational, and self-development purposes only. ORAVYS is not a medical device and does not provide medical advice, diagnosis, or treatment. Voice biomarker analysis is not a substitute for professional medical consultation. Do not disregard professional medical advice or delay seeking treatment based on information obtained through our reports.

4.2 Not Legal Evidence

ORAVYS analysis reports do not constitute legal evidence, forensic testimony, or certified psychological evaluations. Results should not be presented in legal proceedings as definitive proof of any claim without independent professional corroboration and expert testimony.

4.3 Probabilistic Nature of Results

All analysis results produced by ORAVYS are probabilistic in nature. Our 107+ AI engines process acoustic signals to generate statistical assessments, not absolute determinations. Results are influenced by recording quality, ambient noise, speaker state, cultural and linguistic context, and other variables. Confidence scores are provided with each analysis dimension to indicate reliability levels.

4.4 Professional Use Disclaimer

If you use ORAVYS for professional purposes (recruitment, HR, management, due diligence):

• Support Tool Only: ORAVYS reports are supplementary data points and shall not be the sole basis for hiring, firing, promotion, or investment decisions.
• Compliance Responsibility: You are solely responsible for compliance with local labor, discrimination, and data protection laws when using the Service in professional contexts.
• Bias Awareness: You acknowledge that AI systems may reflect biases and commit to considering cultural, linguistic, and contextual factors when interpreting results.

5. Service Delivery and Technical Delays

While we aim to deliver analysis reports promptly, delivery timelines are estimates only and are not guaranteed. The Service relies on complex AI systems that may experience downtime, maintenance, or high processing volumes. Technical delays do not constitute a breach of contract and do not automatically entitle you to a refund.

6. Data Retention and Report Retrieval

ORAVYS is not a cloud storage service. You are solely responsible for downloading and saving your analysis report upon delivery.

• Free Tier: Voice recordings are processed and automatically deleted within 24 hours of analysis completion.
• Single Purchase Reports: Voice recordings may be retained for up to 30 days for report regeneration and quality assurance, then permanently deleted.
• Voice Heritage / Capsule Products: Voice recordings are stored securely for the contractual duration (10, 50, or perpetual years). Storage fees are included in the purchase price.
• Enterprise / API Subscriptions: Data retention follows the terms specified in your enterprise agreement.

If you fail to retrieve your report within the availability window (typically 30 days), it may be permanently removed. ORAVYS is not liable for data loss resulting from failure to download your report. You may request early deletion at any time by contacting contact@oravys.com.

7. Subscription Terms and Payments

7.1 Pricing

Pricing and service offerings are subject to change without notice. We reserve the right to modify, discontinue, or introduce new pricing tiers, features, or services at any time. Existing paid subscriptions will be honored for their current term at the purchased rate.

7.2 Monthly Subscriptions

• Subscriptions renew automatically on the same day each month unless cancelled.
• To avoid being charged for the next billing cycle, cancellation must be submitted at least 48 hours before your renewal date.
• Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are provided for unused portions of the current month.

7.3 Annual Subscriptions

Annual subscriptions are paid in full at the time of purchase. Early cancellation does not entitle you to a pro-rated refund unless required by applicable law in your jurisdiction.

8. Refund Policy

8.1 Eligibility

• Refund requests must be submitted within 7 days of purchase.
• Refunds may be considered if the service was not delivered as described or if technical issues on our end prevented delivery.
• Refunds are processed at our sole discretion and require review of the circumstances.

8.2 Non-Refundable Circumstances

Refunds will not be granted in the following circumstances:

• Completed Analysis: If you have received and accessed your voice analysis report, regardless of satisfaction with results.
• Abuse or Bad Faith: If we reasonably believe you are attempting to obtain services without payment or engaging in a pattern of refund requests.
• Terms Violation: If you have violated any provision of these Terms.
• Data Already Processed: If your voice data has been processed by our AI engines, as the computational resources have been expended.
• Dissatisfaction with Accuracy: Voice analysis is probabilistic. Disagreement with results does not constitute grounds for refund.

8.3 Refund Process

All refund requests must be submitted in writing to contact@oravys.com with your order/transaction ID, date of purchase, and detailed reason for the request. We will respond within 14 business days. Approved refunds are processed to the original payment method within 5-10 business days.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
• ORAVYS shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service, including but not limited to loss of data, loss of profits, business interruption, or reliance on analysis results.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to ORAVYS in the twelve (12) months preceding the event giving rise to the claim.
• ORAVYS is not liable for any decisions made by you or any third party based on information contained in our analysis reports.

10. AI Transparency and Responsible Use

10.1 Our Commitments

• We publish Engine Cards documenting the capabilities, limitations, and known biases of each analysis category.
• We actively work to identify and mitigate biases related to accent, language, gender, and age.
• All analysis results include confidence scores indicating reliability.
• We maintain transparency about what our technology can and cannot do.
• We do not use biometric identification -- we analyze acoustic patterns, not speaker identity.

10.2 Your Commitments

• You will inform individuals whose voices are being analyzed, where legally required.
• You will not use results as the sole basis for consequential decisions about individuals.
• You will consider cultural, linguistic, and contextual factors when interpreting results.
• You will report concerns about bias or misuse to ethics@oravys.com.

11. Privacy and Consent Controls

ORAVYS uses a settings-based consent model with granular, reversible controls. Your Privacy Settings dashboard allows control over:

• Model Improvement: Whether your anonymized data may contribute to improving ORAVYS engines. Default: OFF (opt-in required).
• Research Sharing: Whether your anonymized results may be shared for academic research. Default: OFF.
• Marketing Communications: Whether you receive product updates and offers. Default: OFF.

All privacy toggles are opt-in by default (OFF). Changes take effect immediately and are fully reversible. For complete details on how we handle your data, see our Privacy Policy.

11.1 Zero Data Retention Option

Enterprise and Pro users may opt for Zero Data Retention (ZDR) mode, where audio is analyzed in real-time streaming and never stored on ORAVYS servers. Contact enterprise@oravys.com to activate ZDR.

12. GDPR / RGPD Compliance

ORAVYS is committed to protecting your personal data in accordance with the European General Data Protection Regulation (GDPR) and applicable national data protection laws.

12.1 Data Roles

• Data Processor: When ORAVYS analyzes your audio recording, we act as a Data Processor executing your instructions. We process the audio solely to generate your report.
• Data Controller: For account data (email, authentication, payment records), ORAVYS acts as a Data Controller, determining the purposes and means of processing.

Enterprise customers may request a Data Processing Addendum (DPA) documenting these roles and obligations under GDPR Article 28.

12.2 Your Rights

Under GDPR, you have the right to access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. To exercise these rights, contact our Data Protection Officer at privacy@oravys.com. We respond within 30 days as required by law. Full details are provided in our Privacy Policy.

12.3 International Data Transfers

ORAVYS processes data primarily within the European Union (Google Cloud, europe-west1 region). Where transfers outside the EU/EEA are necessary, we rely on Standard Contractual Clauses (SCCs) and appropriate technical safeguards including encryption in transit (TLS 1.3) and at rest (AES-256).

13. Indemnification

You agree to indemnify, defend, and hold harmless ORAVYS Ltd., its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms.
• Your submission of voice recordings without proper authorization or consent.
• Any decisions made by you or third parties based on ORAVYS analysis reports.
• Your violation of any applicable law or regulation in connection with your use of the Service.

14. Modifications to Terms

We reserve the right to modify, update, or change these Terms at any time at our sole discretion. Changes become effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms.

For material changes that significantly affect your rights, we will make reasonable efforts to notify users via email or a prominent notice on the platform at least 30 days in advance. However, it remains your responsibility to review these Terms periodically.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination:

• Your right to use the Service ceases immediately.
• We may delete your account data, voice recordings, and reports in accordance with our data retention policies.
• Sections that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will remain in effect.

You may terminate your account at any time by contacting contact@oravys.com and requesting account deletion.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Israel. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in Jerusalem, Israel.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Contact Information

For legal inquiries, questions about these Terms, or to exercise your rights:

General: contact@oravys.com
Data Protection Officer: privacy@oravys.com
Ethics and Responsible Use: ethics@oravys.com
Enterprise: enterprise@oravys.com

ORAVYS Ltd.
Jerusalem, Israel