Welcome to Oravys®. By accessing our platform, utilizing our voice analysis technology, or purchasing our reports, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User") and Oravys Ltd.
Global Operations & Use
These Terms apply to all users worldwide. Oravys operates as a multinational digital entity. By using our services, you acknowledge that data processing may occur in jurisdictions outside your country of residence.
1. Right to Refuse Service
We reserve the absolute right to refuse or cancel service to anyone for any reason at any time.
If we suspect that a submitted voice file violates these Terms (e.g., unauthorized recording), or if we simply choose not to process a specific request based on our internal criteria, we may cancel the order. In such cases of refusal by Oravys without cause of violation, a refund may be issued, but we are under no obligation to provide a justification for the refusal.
2. Voice Submission & Identity Integrity
2.1 User Representation
By uploading a voice sample, you irrevocably represent and warrant that:
You are the sole owner of the voice recording; OR
You have obtained explicit, written, and verifiable consent from the individual whose voice is recorded to analyze their biometric data.
2.2 Unauthorized Submission (Protection Against Misuse)
Submitting the voice of a third party without their consent is a material breach. You agree to indemnify and hold Oravys harmless against any claims, damages, or legal actions arising from your submission of a voice recording for which you did not have legal authorization.
3. Service Delivery & Technical Delays
While we aim to deliver reports within 24-48 hours, these timelines are estimates only and are not guaranteed.
You acknowledge that our service relies on complex AI systems which may experience downtime, maintenance, or high processing volumes. In the event of technical issues, AI outages, or other causes, report delivery times may be extended. Such delays do not constitute a breach of contract and do not entitle you to an automatic refund.
4. Data Retention & Report Retrieval
Oravys is not a cloud storage service.
You are solely responsible for downloading and saving your report immediately upon delivery.
We do not guarantee indefinite storage of your reports or voice files. We reserve the right to delete reports and data from our servers at any time without prior notice.
If you fail to retrieve your report within the availability window (typically 30 days), it may be permanently lost, and Oravys is not liable for this loss.
4.1 Voice Recording Retention by Service Tier
Voice recording retention varies according to your selected service package:
Free Tier: Voice recordings are processed in real-time and automatically deleted within 24 hours of analysis completion. No long-term storage is provided.
Single Purchase Reports: Voice recordings may be retained for up to 30 days to enable report regeneration or quality assurance. After this period, recordings are permanently deleted.
Voice Heritage & Capsule Products: Voice recordings are stored securely for the duration specified in your purchase (e.g., 10 years, 50 years, or perpetual). Storage fees are included in your one-time purchase price.
Enterprise/API Subscriptions: Data retention follows the terms specified in your enterprise agreement. Custom retention policies may apply.
You may request early deletion of your voice recordings at any time by contacting us at contact@oravys.com. Deletion requests will be processed within 30 days.
5. Professional Use Disclaimers (B2B & HR)
If you use Oravys for professional purposes (Recruitment, HR, Management):
Support Tool Only: Oravys reports are supplementary data points. You agree they shall not be the sole basis for hiring, firing, or promotion decisions.
Liability: You are solely responsible for compliance with local labor and discrimination laws. Oravys disclaims all liability for employment decisions made using our data.
6. Health & Diagnostic Disclaimer
Not a Medical Device
The Service is for educational and self-development purposes only. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Do not disregard professional medical advice based on our reports.
7. Limitation of Liability
To the fullest extent permitted by law, Oravys Ltd. shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service, including delays in delivery or loss of data.
8. Subscription Terms & Cancellation Policy
8.1 Monthly Subscriptions
For monthly subscription plans:
Subscriptions renew automatically on the same day each month unless cancelled.
You may cancel your subscription at any time through your account settings or by contacting us.
Cancellation Notice Period: To avoid being charged for the next billing cycle, cancellation must be submitted at least 48 hours before your renewal date.
Final Month Commitment: Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are provided for unused portions of the current month.
8.2 Annual Subscriptions
Annual subscriptions are paid in full at the time of purchase. Early cancellation does not entitle you to a pro-rated refund unless required by applicable law in your jurisdiction.
9. Refund Policy
Right to Refuse Refunds
Oravys reserves the absolute right to refuse refund requests in cases of suspected abuse, fraud, or violation of these Terms.
9.1 Eligibility for Refunds
Refund requests must be submitted within 7 days of purchase.
Refunds may be considered if the service was not delivered as described or if technical issues on our end prevented delivery.
Refunds are processed at our sole discretion and require review of the circumstances.
9.2 Non-Refundable Circumstances
Refunds will NOT be granted in the following circumstances:
Completed Analysis: If you have received and accessed your voice analysis report, regardless of satisfaction with results.
Abuse or Bad Faith: If we reasonably believe you are attempting to obtain services without payment, have used the service and then requested a refund, or are engaging in a pattern of refund requests.
Terms Violation: If you have violated any provision of these Terms of Service.
Data Already Processed: If your voice data has been processed by our AI engines, as the computational resources have been expended.
Dissatisfaction with Accuracy: Voice analysis is probabilistic in nature. Disagreement with results does not constitute grounds for refund.
9.3 Refund Process
All refund requests must be submitted in writing to contact@oravys.com with:
Your order/transaction ID
Date of purchase
Detailed reason for the refund request
Any supporting documentation
We will review your request and respond within 14 business days. Our decision on refund eligibility is final. Approved refunds will be processed to the original payment method within 5-10 business days.
10. Modifications to Terms
We reserve the right to modify, update, or change these Terms of Service at any time, at our sole discretion.
Changes become effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the Service after any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
For material changes that significantly affect your rights, we will make reasonable efforts to notify users via email or a prominent notice on our platform. However, it remains your responsibility to check these Terms regularly.
Pricing and service offerings are subject to change without notice. We reserve the right to modify, discontinue, or introduce new pricing tiers, features, or services at any time. Existing paid subscriptions will be honored for their current term at the purchased rate.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where Oravys Ltd. is registered.